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KPV's position regarding ensuring the continuity of the assessment activity in the conditions of emergency and threat from COVID-19

The Chamber of Professional Valuers is following with concern the situation regarding the prevention of the spread of COVID-19 abroad.


Our members are professional appraisers and their activities are directly affected by all the restrictions imposed by the state of emergency. In this situation, we are clearly aware of our responsibility to maintain the health of appraisers, clients and all other participants in the process of preparing expert assessments. In this situation, we will not stop exercising our activities, but we will inevitably be forced to apply more innovation and caution, especially when it comes to conducting inspections and indirect contacts with various participants in the evaluation process.


Although our business has not been critically affected so far, we continue to monitor the situation in the country and around the world and recommend to our members to implement a preventive response plan that is in line with industry standards and regulatory requirements. Business continuity measures must be designed to enable us to maintain our services, as well as to assure our members' customers that they remain trusted partners.


The safety of our employees, the employees of our members and their families is our top priority. We maintain close contacts with our members, suppliers, regulatory authorities and assess the situation on a daily basis.


In this regard, we recommend to our members:


To use as much as possible the technical and information means in order to avoid direct contacts with clients and clients. For secure exchange of information with contracting authorities that do not have ready-made solutions to use secure cloud solutions or FTP.
To ensure continuity of the appraisal process without entering the homes of individuals and without physical contact between the appraiser, the client, the client and third parties;
To provide the opportunity for the maximum number of employees to work from home, for which we seek the understanding of our customers and partners;
To warn the contracting authorities, and in particular the banks with which our members have contracts, that the temporary inspection engagement in the appraisal of appraisers must be deemed to have been carried out under the following alternative conditions:
Photos (possibly videos) of the evaluated object to be taken by its owner / user with the included function for recording the date and exact time of the photo. The photographic material must give a clear idea of ​​the condition of the object under assessment. We recommend, with the consent of the owners / users, to perform remote inspections by appraisers in real time via a video connection through the available mobile phone applications and other appropriate equipment.
The above should also apply to external inspections. If necessary and after the respective precautionary measures, it is allowed to perform an external inspection and photos by an assessor while avoiding physical contact and without using public transport.
To ensure the security of the communication, we recommend that the photo and video material, which are not made by an appraiser, be sent to the appraiser from a verified e-mail address of the assignor, and when it is a bank by the bank employee assigning the appraisal.
Evaluation reports should be sent only through electronic channels, and when necessary signed with QES.
In accordance with applicable assessment standards, assessment reports shall explicitly indicate how the inspection will be performed.

We urge all our members to use only electronic forms of communication. You can contact us through the contact details listed on our website.